What types of products do you offer?
Ontrendideas Bed and Bath specializes in high-quality bedding linen and furniture, including innovative memory foam mattress toppers and luxurious upholstered bed frames. Our products are designed to enhance your sleep experience by prioritizing comfort and support.
What is your shipping policy?
We offer free shipping Australia-wide, regardless of the number of products ordered. Orders are typically shipped within one to two business days, and delivery usually takes between 5 to 8 working days, depending on the location.
What is your return policy?
We provide a 30-day change of mind return policy for unused items in their original packaging. If you wish to return a product, please contact our team to initiate the process. We do not charge restocking fees for our loyal customers.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your delivery. You can monitor the progress of your shipment daily.
What should I do if my order has not arrived?
If your order has not arrived within the specified delivery timeframe, please contact our team. We will investigate the issue and, if the item is lost or misplaced, we guarantee a full refund or replacement.
Do you offer exchanges?
Yes, we offer exchanges for the same products in different colors or sizes, provided the items are unused and in their original packaging. Any differences in costs will need to be covered by the customer.
What if my item is damaged or faulty?
We honor our obligations under the Australia Consumer Law. If any product is damaged, faulty, or incorrectly shipped due to our error, we will offer a free return or replacement.
How can I contact customer support?
You can reach our customer support team by emailing us at contact@ontrendideas.com.au. We are here to assist you with any inquiries or concerns you may have.